Dena Norris has a challenging job, but she does it with patience and with compassion. That’s why she’s been chosen as the Administrative Center employee of the month for February.
Dena, nominated by a colleague because of her warm and persistent commitment to serving students in need, holds an important position on the MCC financial aid team. As the program coordinator for default prevention, she works to keep students in good financial standing with their lenders and to keep MCC in good standing with the U.S. Department of Education. In other words, she helps students avoid defaulting on their loans which helps the district to maintain a low default rate.
In her direct work with students, Dena (pronounced Day-na) contacts students whose loan payments are past due to encourage them to set up payment arrangements or to let them know what options are available. More proactively, she also contacts students who are at risk of defaulting to help them get back on track with payments.
This financial literacy component is what Dena says she enjoys most about her job. When she counsels a student on how to avoid damaging their personal