Centralized phone system at the district’s Command Center

Over the summer, the public safety office main phone lines at each campus began forwarding their phones to the Public Safety Control Center, located at 1601 Prospect, during times when the campus office is vacant.

“The reason for the switch from calling the local public safety office to the command center was to improve response,” said Bill Hudson, chief of campus police. This change was made to ensure students and employees would contact a live person; weak cell phone signals didn’t allow the transferred calls to always reach campus safety. The change was intended to enhance customer service and provide better communication said Domenick Brouillette, associate director of public safety.

“When a call comes into the command center, all of the on duty officers can be contacted at one time,” said Hudson.

Due to this change, you may be asked for more information regarding your call for service. Since the Control Center will be receiving calls from all campuses, please provide the officer with the following information: (Caller ID does not show campus location).

· Your name
· Phone number you are calling from (when requested)
· Location you are calling from (campus, building, parking lot, etc.)
· Nature of call
· Call-back number

Any questions can be directed to contact Domenick Brouillette at 816.604.1370.